In some cases, our technical support would like to receive a screenshot to get some more insights of the issue you are experiencing and to help you the best way we can. Please follow the instructions below to email us the screenshot.

Windows

1. Go to the error message or page that causes the issue.
2. Capture a screen shot by pressing ⊞ windows + PrtScr on your keyboard. The file will be saved in your "Pictures" folder, in the subfolder "Screenshots".

Mac

1. Go to the error message or page that causes the issue.
2. Capture a screen shot by pressing ⌘ Command + Shift + 3 on your keyboard at the same time. The screenshot will be saved as a file on your desktop.

Portable device

There are a lot of different tablets and mobile phones, on which making a screenshot works a bit differently. These are the most common ones.

Apple
1. Go to the error message or page that causes the issue.
2. Hold down the round "Home" button and the "On/Off" button at the same time.
3. The screenshot will be saved in your "Photos" folder.
Read more... 

Samsung
1. Go to the error message or page that causes the issue.
2. Hold down the "Start" button and the "On/Off" button at the same time.
3. The screenshot will be saved in your photogallery.

Please note: if you can't find the right instructions here, we kindly advise you to consult Google.