Since 2014, Microsoft has stopped with providing security updates or technical support for Windows XP. Furthermore, since April 2017, the same is valid for Windows Vista.
Because Microsoft has stopped the support, we were also unable to further continue to update our offline creator tool in Windows XP and Vista.
So, as of June 1st 2017, fotoknudsen no longer supports the Windows offline creator tool for Windows XP users.
Additionally, as of September 1st 2018, official support for the creator tool on Windows Vista has been stopped.
Our advice is to download the editor on a computer that is running on Windows 7 or higher and move the photo books to this computer. You can continue with the photo book and order it from there.
We apologize for any inconvenience this may cause.
How do I know if I’m using Windows XP or Vista?
To check which version of Windows you are running, please visit this website. It will automatically tell you what operating system you are using.
How can I upgrade Windows XP or Vista to a higher Windows version?
You can read more about this topic on the Microsoft Support website.
It is important that you migrate to a current supported operating system – such as Windows 10 – so you can receive regular security updates from Microsoft to protect your computer from possible malicious attacks. Our creator tool will work in Windows 7 or higher.
Will my books get deleted if I use Windows XP or Vista?
The photo books will not be deleted from the computer. The editor saves all photo books in a default location. The default location is "My documents", within the "fotoknudsen photo books" OR "fotoknudsen" folder. Our advice is to download the creator tool on a computer that is running on Windows 7 or higher and move the photo books to this computer. You can continue with the photo book and order it from there.
How can I transfer my books to a computer with a higher Windows version?
If you have created a photo book on our website (online creator tool), you can find your saved projects in "My Account" and then "Saved projects".
If you have created the photo book in our offline creator tool (app on your computer), you can find the instruction on how to move the photo books to another device in the FAQ item below.
Please note: It is not possible to open a product in another tool. F.e. if you have created a photo book with our online creator tool, you can’t open it with our offline creator tool.
If you have any questions, please contact our customer service team. They will be happy to help!